Terms and Conditions
BOOKING TERMS & CONDITIONS 2019
CHESTNUT MEADOW PROPRIETORS will not be held responsible for any damage to guest property by fire, theft, malicious damage or accident, or for any personal injury however incurred whilst in the park.
TO CONFIRM A BOOKING – A booking is only confirmed once a deposit payment has been received. The deposit is 25% of the total cost. Deposits are non refundable and non-transferable. Please note that for on-line bookings, bookings are only confirmed once your on-line booking had been manually processed and payment taken.
All balances must be paid 30 days before your arrival. No refunds will be given for any changes made to your booking within 14 days of your arrival.
MAXIMUM GROUP BOOKING IS NOW 4 PITCHES – larger groups are by arrangement only.
EARLY CURTAILMENT OF HOLIDAY - no monies will be refunded for the early curtailment of your booked stay unless the early curtailment is at the fault of Chestnut Meadow. There are no refunds for inclement weather.
CANCELLATION CHARGES -
More than 2 weeks
Less than 2 weeks
100% of holiday cost
MINIMUM STAY –
3 Nights for all Bank Holiday Weekends
2 NIGHTS for all other advance bookings
1 NIGHT STAYS – only bookable on the day of arrival for weekend and peak periods. Not available to book on-line.
HOLIDAY INSURANCE - It is your responsibility to ensure you have adequate insurance for your stay and that your equipment is suitable and safe for your stay.
Your pitch booking includes your unit - 1 x tent, caravan or motor home, 16 amp electric hook-up, 1 car, an awning, this includes tent awnings and 1 gazebo with sides under 3m or a pup tent (height below 1.2 m for children only)
Extra items must be booked in and paid for and are only allowable if there is enough space on your pitch for their safe erection.
Cars – 1 vehicle ONLY is included in your pitch price, extra vehicles are to be paid for at the appropriate rate.
Maximum of 6 persons to a pitch
Gazebos – All sides under 3m. For health and safety they must be open structures and must be located safely on your pitch.
Event Shelters and large gazebos – only allowed subject to space and at the appropriate cost.
Pitch Occupancy from 2pm can be expected but NOT GUARANTEED. Arrivals are not accepted after 7.30pm.
Departures are strictly by 11.30am
MOTOR HOMES – Max length 28ft and if converted must be fully equipped with windows and cooking facilities, afraid a mattress in the back and a camping stove doesn’t qualify as a motor home
CARAVANS - No Fifth Wheels
NO VEHICLE OR CARAVAN WASHING on site without authorisation from site staff
NO COMMERCIAL VEHICLES - Sorry, NO commercial vehicles are allowed. They are allowed in to unload whilst you set up but must be returned to the car park. Please call us to check if you have any queries.
AIR CONDITIONING UNITS & GENERATORS - Operation is prohibited on site.
BARBEQUES – Permitted under supervision of responsible adult
Please do not place disposable trays directly on grass, please use blocks provided and do not take bbq's inside your tent or awning.
BICYCLES, SCOOTERS, & SKATEBOARDS – are allowed but No motorised versions are permitted. No use of these after dark, or 9pm whichever is earlier, and before 7.30am. Parents / Guardians are responsible for their children at all times and are responsible for ensuring the children are safe on their bikes and scooters. They are responsible for any damage caused by their children on site.
CHILDREN - Parents are responsible for the supervision of their children at all times on the park and in the use of site facilities.
GROCERY DELIVERIES – Are not allowed to site. Please use the click and collect services. Attempted deliveries will be turned away.
MUSIC – The playing of loud music is prohibited at any time, please consider your neighbours.
NO OPEN FIRES & NO LOG OR FUEL LOG BURNING – CHARCOAL OR GAS ONLY – THIS IS STRICTLY ENFORCED.
NOISE - Please give consideration to others and restrict noise levels to a minimum between the hours of 11.00pm and 7.30am.
SITE ENTRY – at check-in you will be required to pay a £10 CASH deposit for a swipe card, this will allow you access through the barrier entry system. This has to be cash not a credit/debit card due to bank transaction charges. Deposits paid by card will incur a £1 fee
SPEED LIMITS - Please observe speed limits at all times and traffic direction signs. Site Limit is 5mph
Access lane to the site is also a public footpath, please adhere to speed limit of 5mph.
VISITORS – All visitors must be checked in and paid for at reception. Visitors are welcome between 9.30am and 9.30pm. Guests receiving visitors are responsible for ensuring they are checked in and paid for.
Must be kept on leads at all times
Any dog mess must be picked up and disposed off in the dog bins provided, if you allow your children to walk your dog they also have to be responsible. Owners who fail to clear up after their dog will be asked to remove the dog from site.
Maximum of 2 dogs per pitch. Dogs must not be left unattended.
There is no designated dog walk on site but there is a footpath adjacent to the site leading to High Woods, an 82 acre national trust woodland.