So much more than a place to pitch up!

Booking Terms and Conditions

Revised 2020

Permitted arrival/departure time

Camping and touring
Arrive2pm – Latest admission to the park by 7pm
Depart by11:30am

On-site Lodge accommodation
Arrive4pm
Depart by10am

Booking conformation & Payment

A booking is only confirmed once a deposit payment has been received. The deposit is 25% of the total cost. Deposits are non-refundable and non-transferable. Please note that for on-line bookings, bookings are only confirmed once your on-line booking had been manually processed and payment taken.

All balances must be paid in full 30 days before your arrival. No refunds will be given for any changes made to your booking within 14 days of your arrival.

MAXIMUM GROUP BOOKING IS NOW 4 PITCHES – larger groups are by prior arrangement only.

If payment is being made by card Chestnut Meadow Camping, Caravan & Lodge Park will debit the balance from your card 30 days before arrival, or if the arrival date is sooner than 30 days then the balance will be taken immediately.

You can also opt to pay the full amount at the time of your booking.

Payment methods accepted on the park

Bank transfer
Cash
Maestro
MasterCard
Visa

Bookings are nominative and non-transferable.
Bookings must not be for more than 21 consecutive nights.

Entry to the park

Admission is only permitted after registering at reception.
Under 18’s must be accompanied by their parents or legal guardians.

No additional visitors allowed on to the camping field or facilities.

Cancellation policy for touring, camping & Pod bookings

No refunds within 2 weeks of arrival date. No refunds/discounts for inclement weather, late arrivals or early departures. If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book. You may wish to buy holiday insurance for cancellations and for your property/injury whilst away.

Please note that your deposit is paid to our online booking channels and is non-refundable.

CANCELLATION CHARGES –

Notice Given Cost
More than 2 weeks Deposit OnlyDeposit Only
Less than 2 weeks 100% of holiday cost.100% of holiday cost

Non-arrivals

If you should not arrive on your scheduled date and you do not give notice to us that you are intending to arrive later during your booked stay, Chestnut Meadow has the right to deem your booking as cancelled and to re-let your pitch with the loss of any monies paid.

Minimum Stay

3 Nights for all Bank Holiday Weekends.

2 NIGHTS for all other advance bookings.

1 Night Stays

Only bookable on the day of arrival for weekend and peak periods. Not available to book on-line.

Holiday Insurance

It is your responsibility to ensure you have adequate insurance for your stay and that your equipment is suitable and safe for your stay.

Site entry – Pitches and Pods & Lodges

At check-in you will be required to pay a £10.00 cash deposit for a barrier entry system swipe card, this will allow you vehicle access through the barrier entry system.

The cash deposit will be refunded on departure when returning the gate badge/barrier pass/toilet keys.

Pitch Occupancy

Your pitch booking includes your unit  – 1 x tent, caravan or motor home, 1 car, an awning, this includes tent awnings and 1 gazebo with sides under 3m or a pup tent (height below 1.2 m for children only).

Group bookings of 4 or more units (e.g. tent, touring caravan, motor home or accommodation hire) travelling together must call reception on 01424 892361 as they will not be permitted on our online booking channels.

No hen/stag parties.

Single-sex bookings of 6 or more people (couples and immediate family members excepted) are not permitted via our online booking channels.

Extra items must be booked in and paid for and are only allowable if there is enough space on your pitch for their safe erection.

16 amp electric hook-up is available by pre-payment.

Cars – 1 vehicle ONLY is included in your pitch price, extra vehicles are to be paid for at the appropriate rate.

Maximum of 6 persons to a pitch.

Gazebos

All sides under 3m. For health and safety reasons they must be open structures and must be located safely on your pitch.

Event Shelters and large gazebos– only allowed subject to space and at the appropriate cost.

Motor Homes

Max length 28ft and if converted must be fully equipped with windows and cooking facilities, afraid a mattress in the back and a camping stove doesn’t qualify as a motor home.

NO VEHICLE OR CARAVAN WASHING on site without authorisation from site staff.

NO COMMERCIAL VEHICLES – Sorry, NO commercial vehicles are allowed. They are allowed in to unload whilst you set up but must be returned to the car park.

Please call us to check if you have any queries.

Complaints

In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management’s attention during your stay cannot be dealt with once you have left the site.

Please read and familiarise yourself with the GENERAL PARK RULES

General

We take a common-sense approach to encourage a happy, peaceful and relaxing environment for all guests on the park and would ask that you respect this at all times. Please ensure the atmosphere in your area is quiet and relaxed especially in the evenings causing as little disturbance to your neighbours as possible.

Quiet hours must be respected between 11 pm and 7:30 am.
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.

The playing of loud music is prohibited at any time, please consider your neighbours. 

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable, disrespectful or abusive. No refunds will be offered.

CHESTNUT MEADOW PROPRIETORS and STAFF will not be held responsible for any damage to guest property by fire, theft, malicious damage or accident, or for any personal injury however incurred whilst in the park.

Bicycles, Scooters, and Skateboards

Are allowed but NOT motorised versions. No use of these after dark, or 9 pm whichever is earlier, and before 7.30 am. Parents / Guardians are responsible for their children at all times and are responsible for ensuring the children are safe on their bikes and scooters. They are responsible for any damage caused by their children on site.

Children

Parents are responsible for the supervision of their children at all times on the park and in the use of site facilities. Children should be accompanied and supervised by a responsible adult at all times when using the shower block facilities.

No water bombs allowed on site.

Air Conditioning Units and Generators

Operation is prohibited on site.

Dogs

Dog’s must be kept on leads and supervised at all times.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

A maximum of 2 dogs per pitch only. Dogs must not be left unattended.

Any dog mess must be picked up and disposed of in the dog bins provided, if you allow your children to walk your dog, they also have to be responsible. Owners who fail to clear up after their dog will be asked to remove the dog from site.

There is no designated dog walk on site but there is a footpath adjacent to the site leading to High Woods, an 82 acre national trust woodland.

Grocery Deliveries

Are not allowed to site. Please use the click and collect services. Attempted deliveries will be turned away.

Reception and shop

Reception and the shop are open from 9 a.m. to 5 p.m. in low season, 8.30 am to 7 pm in high season.

Our phone lines are open all year please call 01424 892361. There is also a warden intercom outside reception for emergency use only.

Gym & Facilities

The gym is available for adults only. Strictly no entry for under 18’s. Entry is strictly conditional on the user agreeing to the terms of use:- Use of the gym facilities is strictly at own risk. All persons entering these premises, amenities or facilities on these premises do so entirely at their own risk and subject to the following conditions. These premises are private property and the owner, manager and/or operator of these premises reserves the right to refuse admission or entry to any person. These premises may be monitored by CCTV surveillance. The owner, manager and/or operator of these premises, amenities and facilities and its directors, officers, employees, agents and representatives do not accept any liability whatsoever for any injury or death of any person or the loss or destruction of or damage to any property, whether arising from fire, theft or any other cause whatsoever and by whomsoever caused or arising from the negligence or gross negligence or wrongful acts or omissions of the owner, manager and/or operator of these premises or its directors, officers, employees, agents or representatives.

The gym equipment has been designed for reasonable adult use only. Improper or unauthorised use of the gym equipment may result in serious harm. Only water is allowed in the gym. No other foods or drinks are permitted.

Indoor Games Room

The indoor games room is available for the free use of all guests. It contains table tennis and football tables along with some board games and a giant connect 4 game. The room is monitored by CCTV for the safety of users.

Please make sure all young children are accompanied. Any child found to be deliberately causing nuisance or damage to property or other users will be asked to leave the games room.

Safety / BBQ’s

Barbecues are permitted but must be raised off the ground and attended by a responsible adult at all times.
Please do not place disposable trays directly on grass, please use blocks provided and do not take BBQ’s inside your tent or awning.

NO OPEN FIRES AND NO LOG OR FUEL LOG BURNING – CHARCOAL OR GAS ONLY – THIS IS STRICTLY ENFORCED.

Speed Limits

Please observe speed limits at all times and traffic direction signs. Site Limit is 5mph. Please be aware of your surroundings and take care to notice pedestrians and children at all times.

Vehicles

Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
No vehicle movement between 9 p.m. and 7:30 am.

Café

Please check with reception for current opening times. Please check our website for example menus.

Additional terms

Fifth wheel units are not allowed onsite.

The maximum motor home length allowed is 28ft (8.5m)

CCTV

Osborn Leisure LLP (Parent Company of Chestnut Meadow Park) uses closed circuit television (CCTV) images to prevent and record crime and to provide a safe and secure environment for employees and for visitors to the Company’s premises, such as clients, customers, contractors and suppliers, and to protect the Company’s property. If you would like to see the full policy document, please request at reception. This policy document sets out the use and management of the CCTV equipment and images in compliance with the Data Protection Act 1998 and the Information Commissioner’s Office CCTV Code of Practice. The Company’s CCTV facility records images only. There is no audio recording and therefore conversations are not recorded on CCTV.

GDPR

We take your data protection very seriously. For a full copy of our Data Protection Policy please contact reception.

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